- Postage & Returns
Postage & Returns
Now don't worry!
We understand that while they always look great on the screen, they don't always suit your face. If for any reason you are not 100% happy just let us know within 14 days of purchase for a full refund OR you can exchange them for another style provided you have not had lenses fitted (see below)...
If you are buying from overseas you do NOT have to get the glasses back to us within 14 days, just let us know you want to return them and do so in a sensible timeframe.
Unfortunately if your frames have been fitted with your lenses they cannot be returned under our 14 day returns policy. This is because we have extremely limited stock of our genuine vintage frames and once your prescription has been fitted they have been personalised and we can no longer sell them.
So, try before you buy!
We would hate for you to be stuck with glasses you are not 100% happy with, so why not buy your frame first and we'll pop it in the post for you to try. You can then send the frame back and have your lenses fitted when you are sure they're the ones for you (or get your lenses fitted locally).
FREE WORLDWIDE POSTAGE
For our lovely overseas customers...
All refunds are made in good old UK pounds stirling. We are not responsible for any fluctuations in the exchange rate between purchase & refund dates.
OFFICES 3 & 4
The Station House
Telephone 0044 (0)1434 221204 10 - 4 weekdays.
DO NOT HESITATE TO EMAIL OR CALL US IF YOU NEED ANY HELP AT ALL!